Fly88 Privacy Policy – Malaysia Personal Data Protection

1Introduction

Fly88 ("we", "our platform", or "fly88-win.com") recognises the importance of your personal data privacy and is committed to protecting it. This Privacy Policy outlines our practices regarding the collection, use, storage, protection, and disclosure of personal data belonging to members using the fly88 platform in Malaysia.

This fly88 Privacy Policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), the primary legislation governing the processing of individuals' personal data in Malaysia. We take this responsibility seriously and are committed to ensuring your personal data is handled with the utmost integrity and transparency.

When you register a fly88 account, make a deposit via Touch 'n Go eWallet, GrabPay, DuitNow, or FPX, or simply browse our platform, you may be providing us with personal information. This Privacy Policy clearly explains what happens to that information at every stage.

2Types of Personal Data We Collect

Fly88 collects various types of personal data from our members to ensure efficient and secure service operations. The following are the main categories of data we collect:

Fly88 only collects data that is strictly necessary for the stated purposes. We do not collect sensitive personal data such as health records or biometric information except in very specific circumstances and with your explicit consent.

3How We Collect Personal Data

Fly88 collects members' personal data through a range of transparent and lawful methods. The following are the primary ways we gather your personal information:

• Account Registration Form: When you register a fly88 account, you are required to provide basic information such as your name, email address, phone number, and date of birth. This information is needed to create and verify your account.
• Identity Verification Process (KYC): To comply with anti-money laundering (AML) legal requirements, we may request additional documents such as a copy of your MyKad or passport during the KYC process. This data is handled with the strictest confidentiality.
• Financial Transactions: Deposit and withdrawal information is collected when you use payment methods such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u, CIMB Clicks).
• Gaming Activity: Your gameplay records on the fly88 platform — including bets placed on baccarat, roulette, slots, Malaysia Super League football, EPL, badminton, and e-sports — are automatically logged by our system.
• Customer Support Interactions: When you contact the fly88 support team via live chat or email, conversations are recorded for quality control and dispute resolution purposes.
• Automatic Technical Data: fly88 servers automatically log your IP address, device type, operating system, and browser information when you access our platform, for security purposes.

4Purpose of Personal Data Use

Fly88 uses the personal data collected for legitimate and necessary purposes in operating our platform. We do not use your data for any other purpose without your prior consent.

• To verify member identity during registration and the KYC process, ensuring the fly88 platform remains free from fraud and misuse.
• To securely and accurately process deposits and fund withdrawals via approved Malaysian payment methods such as DuitNow and Touch 'n Go.
• To provide effective customer support and resolve complaints or enquiries submitted by fly88 members.
• To send you important account-related notifications such as deposit confirmations, security alerts, and fly88 policy updates.
• To monitor and detect fraudulent activity, money laundering, and violations of our terms of service, thereby protecting the entire fly88 member community.
• To comply with applicable legal and regulatory requirements in Malaysia, including the PDPA 2010 and anti-money laundering laws.
• To analyse usage patterns and improve the functionality and performance of the fly88 platform, delivering a better gaming experience for our members.
• To send fly88 promotional information and special offers to members who have consented to receive marketing communications.

5Data Sharing With Third Parties

Fly88 understands that your trust depends on how we handle your personal data. We do not sell or disclose member personal data to third parties for their own marketing purposes. However, there are limited situations where we need to share data with certain parties:

• Payment Processors: Information required to process financial transactions is shared with authorised payment providers such as Touch 'n Go, GrabPay, DuitNow, and the FPX gateway. This sharing is necessary to complete your transactions and is subject to each provider's respective privacy policy.
• Licensed Game Providers: For Live Casino games such as baccarat and roulette, only minimal session data is shared with licensed game software providers strictly for technical operational purposes.
• Legal Authorities: fly88 will disclose personal data when required by Malaysian law, court order, or a legitimate authority investigation. Such disclosures are made solely on the basis of legal necessity.
• Identity Verification Services: Authorised third-party KYC service providers may receive personal identification data solely for the purpose of verifying the identity of new fly88 members.

All third parties with whom we share data are bound by strict confidentiality agreements and are only permitted to use that data for purposes specified by fly88. We select partners whose data security standards are comparable to our own.

6Personal Data Security

Fly88 continuously invests in the latest security infrastructure to ensure members' personal data is protected at all times. Our key security measures are as follows:

• 256-bit SSL/TLS encryption for all communications between your device and fly88 servers, ensuring data in transit cannot be intercepted by any party.
• Server infrastructure protected by multi-layered firewalls, intrusion detection systems (IDS), and round-the-clock 24/7 security monitoring.
• Access control based on a "need-to-know" principle – only fly88 staff who require access to specific data to carry out their duties are permitted to do so.
• Regular security testing by independent third-party audit teams to identify and address any security vulnerabilities before they can be exploited.
• Two-factor authentication (2FA) is available for all fly88 member accounts, providing an additional layer of protection against unauthorised access.

7Data Retention Period

Fly88 retains member personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law. The following is a general guide to our data retention periods:

• Active Account Data: Your personal data will be retained for as long as your fly88 account remains active and you continue to use our services, ensuring your account runs smoothly.
• Financial Transaction Records: Retained for a minimum of 7 years from the transaction date, in line with Malaysia's accounting and anti-money laundering legal requirements.
• KYC Documents: Retained for a minimum of 6 years after account closure or the date the document was submitted, whichever is later, in accordance with Malaysian legal requirements.
• Security Log Records: Access logs and security activity records are retained for 12 months to support security incident investigations when required.
• After Account Closure: Data that is no longer needed or required to be retained by law will be securely deleted using industry-standard disposal methods.

8Cookies & Tracking Technologies

Fly88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the fly88 website.

• Essential Cookies: Required for core fly88 platform functions such as login session management and security. These cookies cannot be disabled without affecting essential platform functionality.
• Performance Cookies: Helping us understand how members interact with the fly88 platform so we can improve overall performance and user experience.
• Functional Cookies: Saving your preferences such as selected language and display settings to deliver a more personalised experience on the fly88 platform.
• Analytical Cookies: Used to analyse platform traffic and usage patterns on an aggregated and anonymised basis for the purpose of continuous improvement of fly88.

You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect your experience on the fly88 platform and some features may not function as intended.

9Your Rights as a Data Subject

As a fly88 member and owner of your personal data, you hold the following rights under Malaysia's Personal Data Protection Act 2010 (PDPA):

To exercise any of the rights above, please contact the fly88 privacy team at support@fly88-win.com. We will process your request within 14 business days and provide an appropriate response.

10Children's Privacy

Fly88 services are intended for individuals aged 18 and above only. fly88 does not knowingly collect or store personal data from individuals under the age of 18.

Should we find that personal data of an underage individual has been collected without proper age verification, we will promptly take action to delete that data and close the associated account. Parents or guardians who suspect their child has registered a fly88 account without permission are urged to contact us immediately at support@fly88-win.com.

11Privacy Policy Amendments

Fly88 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or service improvements. The following outlines how we handle policy changes:

• Material changes to this Privacy Policy will be communicated to fly88 members via their registered email or in-platform notification at least 14 days before the changes take effect.
• The "Last Updated" date at the top of this page will be revised whenever changes are made to this fly88 Privacy Policy.
• Your continued use of the fly88 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy.
• If you do not agree with the amendments made, you have the right to close your fly88 account and withdraw your remaining funds before the changes take effect.

Fly88 recommends that you review this Privacy Policy page periodically to stay informed about how we protect and manage your personal data.

12Contact the fly88 Privacy Officer

If you have any questions, concerns, or complaints regarding this fly88 Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Privacy Email: support@fly88-win.com – please use the subject line "Data Privacy Enquiry" for faster processing. Response time is typically within 14 business days.
• 24/7 Live Chat – available directly on the fly88 platform for immediate enquiries regarding your privacy and data security.

If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP), which is the regulatory body for PDPA in Malaysia.